A major reason that tenants prefer to rent is the maintenance-free lifestyle. It's a comfort to rely on your landlord or property manager to take of everyday annoyances. However, it's not always easy for those on the other side to keep day-to-day life carefree. It can be difficult to keep everything running smoothly, and even more difficult when you have to keep things working while the building is under maintenance.
Here are some tips to keep your residents happy while you're overwhelmed with repairs.
Keep residents informed.
When a tenant reports a maintenance issue, get back to them as quickly as possible and let them know (realistically) when they can expect the issue to be resolved. Answer all messages in a timely manner so your tenants understand that you take their concerns seriously. If the maintenance is being done in a common area, such as the laundry room or elevator, send out a warning message so residents know what to expect.
Work as quickly as possible.
Although a faulty appliance may seem like a small issue in the grand scheme of things, your tenants will see it differently. To them, it is an inconvenience to their everyday lives. Putting repairs on the back burner will ensure decreased satisfaction from residents. Being attentive and moving fast will make your tenants feel that you genuinely care about their well being.
The issue may not necessarily be your fault, but it is your responsibility to take care of. Even if maintenance is performed as quickly as possible, things will proceed much more smoothly if you are polite and apologetic. Acknowledge that your residents have been inconvenienced and assure them that you're doing your best to remedy the situation. It may not seem like much, but a little courtesy goes a long way in the world of landlords.
Maintenance is sure to be a pain for everyone involved, but following these tips will keep you in good favor with your tenants.